Why Cerchi exists

The moment nobody talks about

When a family and a caregiver meet for the first time, there is hope. The contract is signed, schedules and pay are agreed, hands are shaken.

And then real life starts.

For the family: the anxiety of not being clear enough, the fear something will go wrong, the guilt of “checking”, the frustration when it feels like instructions are not followed.

For the caregiver: the fear of making mistakes, of not fully understanding what is expected, of being judged, of working “from memory”. And the fatigue of having to reorganize everything each time the context changes.

This space—between the initial agreement and everyday reality—is where most problems are born. Not because people are bad, but because shared clarity is missing.

What happens when there is no shared language

A competent caregiver can be seen as “unreliable” simply because an instruction was given in a rush or in a language that was not fully understood.

A caring family can be perceived as “intrusive” simply because they ask for confirmation out of anxiety.

And when a replacement arrives—holidays, illness, turnover—important information is scattered everywhere: WhatsApp messages, sticky notes, phone calls, memory.

Every time, time is lost. Every time, the risk of misunderstandings grows.

Our belief

Responsibility works better when it is shared.

You cannot ask a caregiver to “do it well” if it is not clear what “well” means for that family.

You cannot ask a family to “trust” if they have no overall picture.

We believe a shared, simple space—where family and caregiver see the same information, each in their own language—can reduce misunderstandings and make care more peaceful for everyone.

For caregivers: clarity and professionalism

Cerchi is not a tool to control. It is a tool to work better.

• Instructions are written and always available
• You don’t have to rely only on memory or scattered messages
• When you start with a new family, you have a clear method right away
• You show organization and professionalism

Concrete example

Medication instructions, schedules, or daily tasks are noted in a shared, clear way. If a doubt arises, it’s not “one word against another”—it’s a chance to review together what was agreed.

For families: peace of mind and continuity

Cerchi is not meant to “spy”. It reduces organizational anxiety.

• Important information stays in one place
• If someone is replaced, the newcomer finds context immediately
• Documents, visits, and useful numbers don’t get lost
• Fewer misunderstandings, fewer unnecessary tensions

Concrete example

A prescription or important document is not buried in a chat. It is archived with date and notes, and remains available over time.

Limits we acknowledge

Cerchi does not solve:

• the human complexity of care work
• the emotional fatigue of families
• the loneliness of those who care far from home
• economic hardship
• gaps in the welfare system

Cerchi is an organizational tool. Respect, trust, and humanity remain a responsibility of people.

But if it can remove even a small part of the stress behind: “I didn’t understand”, “I forgot”, “Where did I put it?”, “I thought it was different”… then it has a reason to exist.

FAQ – Real situations

I’m alone in caring for a loved one. The rest of my family isn’t there. Can Cerchi help?

Being the only person carrying the responsibility of care is far more common than people admit. Sometimes relatives live far away. Sometimes family stories are complicated. Sometimes they just can’t be there.

Cerchi cannot replace a support network that doesn’t exist. It cannot create help where there is none. It cannot remove the emotional weight of feeling alone.

What it can do is more concrete and limited: reduce the daily organizational load. When you’re alone, every forgotten detail weighs more, every unexpected issue drains you twice, and scattered information becomes a real problem.

Cerchi can help you keep everything in one place, coordinate more clearly with a caregiver, and spend less energy “holding the pieces together”.

It won’t solve loneliness. It won’t fix absences. But if it removes a bit of confusion, a bit of unnecessary stress, a bit of mental load… it can be a small, practical help while you are already doing so much.

I live far away and can’t be there day-to-day. Can Cerchi be useful?

Living far from a parent who needs care is difficult and often ambiguous: on one side the desire to be present, on the other the real limits—distance, work, children, a full life.

Cerchi doesn’t eliminate distance. It doesn’t make you present if you cannot be. It doesn’t solve guilt or family tensions.

But it can help you stay aligned without interfering: you can see the same information as those on-site, understand what was decided or planned, avoid constant messages like “How did it go?”, “What did the doctor say?”, “Can you send a photo?”, and stay informed without becoming an extra organizational burden.

Cerchi is not for control. It’s for not being completely out of the loop. Sometimes, knowing important information is there—ordered and shared—reduces avoidable conflicts.

Why we care about this

I’m a psychotherapist. I have seen families worn down by avoidable misunderstandings. I have seen competent caregivers penalized for communication problems, not capability.

Cerchi is built on a simple conviction: many conflicts don’t come from bad intentions, but from a lack of shared clarity.

Giving both sides the same space, the same information, in each person’s language won’t solve everything. But it creates better ground.

Want to try?

Cerchi is free to start. If it doesn’t help, you’ll know quickly. If it simplifies daily life, it did its job.